Revolutionizing IT Service Management with Intelligent Automation
Where enterprise service management meets autonomous intelligence
AI agents automatically categorize, prioritize, and resolve tickets using LLMs to understand context and intent.
GenAI analyzes patterns and automatically creates optimized workflows, reducing manual configuration by 90%.
AI agents predict and prevent incidents before they occur by analyzing patterns across infrastructure.
LLMs automatically generate and update knowledge articles based on resolved incidents and best practices.
Advanced conversational AI powered by Claude, GPT-4, and Gemini for human-like support interactions.
AI evaluates change requests, predicts impact, and recommends optimal implementation windows.
Next-generation integration framework for AI-native ServiceNow operations
Seamlessly integrates with any LLM provider (OpenAI, Anthropic, Google) through standardized protocols.
Maintains full context across ServiceNow modules, enabling AI to understand relationships and dependencies.
Built-in governance, compliance, and security controls for AI operations in regulated environments.
Coordinates multiple AI agents working simultaneously across different ServiceNow processes.
Intelligent caching and request batching for optimal AI model utilization and cost efficiency.
Feedback loops that improve AI performance based on ServiceNow outcomes and user interactions.
Interactive demonstrations of GenAI integration with ServiceNow
End-to-end intelligent automation pipeline
Natural language understanding
Multi-channel intake
Intent classification
Agent selection
API execution
Workflow triggering
Outcome analysis
Model improvement
Complete ITSM AI Transformation
Deployed 500+ AI agents across ServiceNow modules, achieving full automation of L1/L2 support with GenAI-powered resolution.
AI-Driven Change Management
Implemented predictive change risk analysis using MCP, reducing failed changes and improving deployment success rates.
Intelligent Service Catalog
Built conversational AI interface for ServiceNow catalog, enabling natural language service requests across 200+ hospitals.